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Walk Your Talk
Need this topic any further ado? It shouldn’t. But then again, it’s so obvious that we all have a blind spot in this area, don’t we? Let’s not be defensive about this. Out of my own experience: how...
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Being “Good Enough” is Perfection
Perfectionism is a killer. I heard this statement not so long ago as part of a training course. It made me think. Even worse, it gave me flashbacks of Me being very much like that in a...
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Mindfulness and Business
Thanks very much Arianna Huffington. I read her post about Mindfulness and its impact on America’s Corporate Bottom Line. (see here) I am grateful for her insights and examples, for they are an...
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Win – Win – Win
Yes. Three Wins. The old paradigm says you need to look for a win-win situation with your customers (see Wikipedia). Well, if I say “old”, I actually mean “the previous paradigm“. For there are still...
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Merlin’s law in business
Just doing that extra bit …. making the customer (colleague) feel special. Agree to deliver “100” and make them get “101”. Without charging anything additional for it. Just because you want to. The...
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What’s your Story ?
Allow me to poke into your memory for a second and let me ask you… What were the most memorable moments when you bought something? Let me guess: when the person selling you something had a STORY to...
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Crocodile Sales ?
I heard one of my colleagues use this term to describe a sales person that’s lost touch with reality. What he meant was “big mouth, small ears”….. I found this analogy very amusing, to say the least…...
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FEAR = False Evidence Appearing Real.
Thank you Neil Wood for this quote. We’ve all come across this: being afraid of doing something that is a “must do” in your business. Having to meet a complaining customer? Cold Calling as part of a...
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Enjoying Life & looking back with gratitude
3 years ago, May 2011, I shared a wonderful week in Scotland with John. He was my first employer back in 1987, and I owe him. Back in the 80’s, he learnt me a lot about real life and business. He gave...
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Congratulations, Schoenen Torfs
Yes indeed. This is remarkable. For the 6th time, winning the “best employer of the year” award in Belgium. My sincere congratulations to Wouter, Barbara and their whole management team ! Running a...
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